The U.S. banking industry is undergoing rapid digital transformation, driven by shifting customer expectations, competitive pressure from fintechs, and evolving regulatory landscapes. Appzillon Retail Banking Solution is uniquely positioned to help American banks, credit unions, and other financial institutions deliver exceptional, personalized experiences to their customers while staying compliant with national regulations.
Retail banking services have evolved significantly over the last decade, and we can expect more significant changes in the next few years. From banking in mixed reality to AI-powered chatbots and analytics for improving customer engagement, innovations in retail banking will change the way consumers interact with banks.
During this time, it is vital for banks to have a platform-based approach for their consumer banking solution, which can provide a seamless user experience across devices. Today, with consumer banking solution, banking is not just about transactions but also building long-lasting relationships with customers.
Access to complete overview of relationship with the bank spanning across various products like savings, deposits, investments, loans etc. Providing access to all necessary details from mini statements to card details to updates of service requests and complaints, thus making banking easy and intuitive.
Users get access to a dashboard with a snapshot of the account and access to multiple features via widgets and quick links. Consumers can personalize the dashboard and add unique set of details and features.
Provide users with information about their spending habits and allowing them to define custom spend categories on top of the existing defined categories. Consumers can define the budget for spending across different categories and define multiple savings goals to manage and track savings. Users will be able to check if any overspending is done for a particular budget. Under the goals section, customers can track the amount saved for each of the goals, and time left to achieve them. This enables customers to manage their finances easily and more efficiently.
Supports voice assisted features for the visibly impaired customers allowing them to hear the transaction. This feature can be enabled or disabled via service integration.
Chatbot with a powerful NLP engine allowing users to get their generic requests served automatically like requests for statement of transactions, billing statement etc. The inbuilt machine learning algorithms allow the chatbot to interact with customers in the most humane way possible.
Users get access to offers and promotions unique to their region instead of general notifications. These notifications make the app more engaging and personalized.
Users can book appointments with the relationship manager (RM), perform routine banking transactions for high cash withdrawals and deposits. Users can raise service requests for debit cards, cheque books, demand drafts, credit cards, statement, updating email id, phone numbers or any other details. It also allows customers to enquire about the service requests raised and the responses are pulled from the CRM/ CBS/ Card system.
Ease of bill payments where in all registered billers come up in a dashboard widget with due dates & payment reminder notifications.
Consistent user experience across all channels & form factors be it mobiles, tablets or desktops.
IT back office that takes care of user management, security, configurations of the apps.
Unified code base across web and mobile reducing development & testing time and facilitating quick time to market.
Region specific pre-integrated partner ecosystem facilitating the quick rollout of application & local region specific integrations.
Prebuilt set of reports for troubleshooting and reports for compliance /audit logging.
Ability to broadcast offers and promotions to varied customer segments using notifications & emails.
Rich visualization dashboards and extensive logging of exceptions to troubleshoot and manage the application easily.
IPPB uses Appzillon Digital Branch to offer best-in-class doorstep banking services for the unbanked in India. Leveraging the Indian postal
Appzillon is i-exceed’s award-winning low-code digital banking platform and suite of innovative digital banking solutions. Together, the combination is helping the world’s leading financial institutions deliver seamless financial services, delightful customer journeys and boost staff productivity.
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